Useful answers. A human way through.
An agent-assisted queue that retrieves approved knowledge, drafts referenced replies and routes uncertain or sensitive requests to people.
ILLUSTRATIVE SCENARIO — NOT A DELIVERED CLIENT PROJECT
The friction.
Support requests repeat across channels while the team searches policies and previous conversations for the right context.
A more connected way.
An agent-assisted queue that retrieves approved knowledge, drafts referenced replies and routes uncertain or sensitive requests to people.
- Approved knowledge sources and access
- Request classification and draft replies
- References, escalation and review
- Evaluation set, logs and recovery paths
Aims to make relevant context easier to find and response drafts easier to review. No promise of full autonomy or elimination of support work.
₹2.5 lakh
less with tailor-made.
This is a planning example, not pricing for this scope or a claim of equivalent features.
- Subscription model
- ₹30,00,000
- Tailor-made model
- ₹27,50,000
20 fixed users × ₹2,500/month; 0% annual seat-price increase. Build ₹6,50,000; monthly support ₹20,000; monthly hosting ₹10,000; annual change budget ₹0; annual third-party fees ₹60,000. All other setup/extras zero; support costs constant. Taxes, migration and change management excluded. No feature-parity assumption.
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