Naliro Studio
NALIRO STUDIO / INSIGHTS

When does a workflow actually need an agent?

Predictable rules deserve predictable automation. AI becomes useful when the work needs interpretation.

Applied intelligence / NALIRO STUDIO

Start with deterministic rules

If a request can be routed by a reliable condition, use that condition. Simple rules are easier to test, explain and operate. Adding a language model introduces uncertainty and an ongoing evaluation obligation.

Define the judgement boundary

An agent may help interpret an unstructured enquiry, retrieve relevant knowledge and draft a response. Define which sources it can use, which tools it can call and which actions require approval. Never treat fluent output as verification.

Evaluate before expanding

Test representative examples, ambiguous inputs and failure cases. Measure usefulness and error patterns. Log actions appropriately, respect access controls and provide recovery paths. Expand permissions only when evidence supports it.

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